FAQ
The most common questions about Belbo, sorted by topic. Isn't yours among them? Then feel free to get in touch with us.
Belbo is a software for businesses with customer appointments: online calendar, staff scheduling, online booking and customer database in one system, optionally with an integrated cash register including a certified TSE. We developed Belbo together with practitioners from the field so that it fits the workflows of individual industries perfectly.
For everyone who works with appointments: hairdressers, cosmetics and medical beauty, foot care, EMS and fitness studios, personal trainers, physiotherapy, spas and massage, but also nail studios, salt caves, dog grooming salons and escape rooms. From sole traders to chains with many branches.
Belbo Business Software GmbH, headquartered in Berlin, founded in 2011 by Christopher Rudolf and Anna-Lena Lewerenz. In Switzerland, Belbo is distributed by an independent partner, reachable at belbo.ch.
Calendar, online booking, point of sale and customer database live in one system. On top of that, there are three points: no commission on online bookings, monthly cancellable, and owner-operated from Berlin, with servers in Germany and France.
The calendar starts at €19.90 net per month for two people; the cash register is added as needed, and SMS is billed according to usage. Updates, new features, and support are always included. You can find all prices on the pricing page; in Switzerland, you receive your offer via belbo.ch.
No. You can cancel at any time with two weeks' notice to the end of the month and decide again each month. This applies to Germany and Austria; in other countries, prices and conditions may differ.
Yes. With Belbo you pay a fixed monthly price, with no commission on online bookings and no surcharge for new customers, no matter how many appointments come in online. For online payments, the respective payment provider charges its usual fees. None of that goes to Belbo.
Yes. Marketplaces usually earn a commission on new customers they bring you. With Belbo, you win new customers through Reserve with Google, for example, without commission, and your customer data stays with you.
Yes. After a personal demo, you can try Belbo free of charge and without obligation for 30 days. If it's not a good fit, you don't need to do anything else .
Yes. From experience, about a third of appointments are already booked online without much effort, and companies that actively promote it report over 80 percent.
No. You determine which services can be booked when and how long each work step takes. On request, you only invite regular customers, collect data from new customers in advance, or have your terms and conditions confirmed. Reminders by email, SMS or WhatsApp noticeably reduce no-shows.
Through your website, via Instagram, or directly from Google Search and Google Maps with Reserve with Google. Which appointments, services and prices are offered is up to you.
Yes. With Reserve with Google, you're found in Google Search and Google Maps and booked directly, with no commission or booking fee. The new customers belong to you, along with their data for reminders and marketing.
Yes, integrated directly into the calendar. Alongside daily and monthly closings, there are evaluations, DATEV export, connection of EC card terminals, down payments, customer credits, split payments, product sales via scanner, and receipts by email.
Yes. It is GoBD-compliant and meets the German Cash Register Security Regulation (Kassensicherungsverordnung): every cash transaction is secured via a certified cloud TSE. All data is available in the required format for an audit.
Yes, since 31 July 2025 every electronic cash register must be reported once. On request, we take care of this for you, including later changes, or we provide the necessary data to your tax advisor. Instructions can be found in the manual.
Yes. The amount is automatically transferred to the terminal, including tip entry and terminal history. ZVT terminals run via the Belbo Satellite, SumUp Solo directly. You are not tied to any device or payment provider.
Which devices are compatible and how to set them up can be found in our manual.
An internet connection and a device of your choice. Belbo runs in the browser without installation; on the go, there are apps for iPhone and Android. Updates arrive automatically.
The data is stored in data centers in Germany, plus a physically separate backup in France, both within the EU. The transmission is encrypted throughout. When booking online, you can secure the registration via SMS TAN or confirmation link. Your data is backed up regularly, and we provide you with a data processing agreement (DPA).
Yes. Belbo is designed for the requirements of the GDPR and helps you with suitable features for your own obligations, for example when customers want to view or delete their data. Details in our GDPR FAQ.
Your calendar remains accessible via the Belbo app or the browser on your smartphone, for example over the mobile data network. You can also continue to take payments the same way, but there may be restrictions with receipt printing.
Yes: via Zapier with over 8,500 apps, via DATEV export, and for custom integrations via our API.
Yes, via our MCP interface. You then query your data in natural language, in addition to the finished reports and exports, also for your own questions. More on this on our page AI in Belbo.
Yes, through specialized partners. Their AI telephony answers calls, recognizes bookings, rescheduling or cancellations, and syncs everything directly with your calendar. Get in touch and we'll recommend suitable partners.
Yes, Belbo started with hair salons. You plan multi-step processes such as coloring with processing time directly in the calendar and distribute individual work steps to assistants or apprentices, so that work can continue in parallel.
Yes. Digital medical history forms, treatments with preparation and follow-up times, and packages and subscriptions across multiple sessions are built in.
Yes. The customer file shows the complete treatment history, and you can set up recurring appointments for regular clients in one step.
Yes. You start with the calendar from €19.90 per month and add modules such as the cash register as you need them. As your business grows, Belbo grows with you.
Yes, from small branch networks to large chains. You switch between locations with one click, define for each person which branches they can see, and analyze them individually or combined.
Yes. You export customer data, appointments, services and prices from your current system, and we handle the import. If the export causes problems, we will help you. Are you coming from a paper appointment book? Then we train your team, and you transfer the appointments yourselves. From experience, this is the best exercise for the start.
Yes. Your data belongs to you. You can download all of it at any time in the Export Center. Your reports can also be exported as Excel or CSV files, for example for your own reports across several locations.
Yes, switching is straightforward, and we have a lot of experience with it. Get in touch and we'll plan your switch together.
Support is always included. The fastest way is via chat directly from Belbo, or by email at info@belbo.com or by phone at 030 5770 9641.
In a personal demo, we'll show you what Belbo looks like in your company. Afterwards, you can try everything out yourself at your own pace for 30 days.