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Here you will find the most frequently asked questions and answers about Belbo. Can't find your question? Then feel free to contact us.
Belbo is a professional online calendar with shift planning, online booking and customer management. If you wish, you can also use the fully integrated point of sale system with certified TSE. We developed Belbo together with professionals from practice so that the software fits perfectly with the workflows of individual industries. Belbo is suitable for hairdressers, cosmetics, EMS and fitness studios, personal trainers and most other businesses with customer appointments.
Belbo brings more comfort to your work everyday, better service for your customers and stronger customer loyalty.
Online booking can be integrated directly into your website or your social media profiles. Via Reserve with Google, even new customers can book you directly from Google search or Maps without having to detour via your website. This way you reach your customers exactly where they already are.
Billing is done directly in the calendar: The cash register system is fully integrated, so you process appointments exactly where you work. It is GoBD-compliant with certified TSE, connects EC terminals directly and handles deposits, split payments and product sales. Receipts can be sent paperlessly via email if desired.
With the digital schedule and customer management, you organize your team and customers in one place. Prices and services, working hours and duration, customer files and the calendar itself can be customized freely. Your requirements, your planning, your business.
Belbo is fair and transparent: The calendar starts at €19.90 net per month, the cash register with certified TSE is optional. We simply bill SMS based on consumption. You can see exactly what it costs beforehand, all prices can be found on our price page. In Switzerland, distribution is handled by our local partner, where you'll receive your personal quote.
Updates, new features, support via email and phone (at local rates): everything included, always. You never have to buy anything extra or install anything, you automatically get the latest version. And new customer commissions or booking surcharges? We don't have those.
If it doesn't work out: You can cancel anytime with 2 weeks' notice at the end of the month. No risk, no long contracts. We prefer to rely on you staying because you like it.
Belbo is developed by Belbo Business Software GmbH based in Berlin. The company was founded in 2011 by Christopher Rudolf and Anna-Lena Lewerenz. Chris is a developer and the inventor of Belbo and continuously drives its further development. Lena is co-founder and responsible for intuitive, appealing design as well as customer service.
In Switzerland, Belbo is distributed by an independent partner, which you can reach at belbo.ch.
Belbo is made for every business size.
If you're self-employed or running a small business, you'll notice the difference especially on the phone: it rings significantly less often because your customers can book online around the clock. This leaves more time for the person sitting across from you. At the same time, you're offering new and regular customers a service that many expect and few have, and your calendar fills itself.
If you're running a larger business or multiple locations, Belbo helps you keep an overview of everything: working and vacation times, target-actual comparison, detailed statistics. Using a flexible rights system, you can specify exactly who can see and edit which areas. And for large teams, several things are already thought of—for example, every change and deletion of appointments or working times remains clearly traceable.
An online calendar takes a real load off your shoulders in everyday life.
You never have to worry about updates, you always have the latest version automatically. Online booking runs automatically, around the clock, and your data is securely stored on servers in Germany and France.
You have your calendar with you everywhere, on your smartphone, tablet or computer, all synchronized in real time. When someone calls, you have all your appointments at your fingertips right away, no paper calendar, no mess. And if you need support, our support team is there for you.
Protecting your data is a high priority for us. That's why our servers are located in German and French data centers, and data transmission is continuously encrypted.
Even with online booking, you decide how much security you want: Your customers can register by email and mobile number if desired, and confirmation is done via SMS-TAN or link to the email address depending on your settings. You also determine who can book with you, how many appointments are possible, and until when customers can cancel themselves.
The Belbo cash register system is integrated directly into your calendar, so you process payments exactly where you work anyway. It meets all legal requirements for an electronic cash register (compliant with GoBD, with certified TSE) and is in daily use at many businesses. In addition to daily and monthly reports, you get meaningful statistics and evaluations. Your data can be exported via DATEV, so your tax office can read everything conveniently after a one-time setup.
In everyday use, the cash register takes a lot off your plate: You can connect EC terminals directly, so amounts are transferred without typos. Deposits when booking protect you against no-shows, and through customer credit, regular customers can also run a tab. Split payments, product sales via scanner, and receipts via email instead of paper are also included.
How to set up the cash register and which devices are suitable is explained in our manual.
Online booking has long been commonplace for most people. Accordingly, your customers quickly take up the offer: experience shows that the online booking rate is around 30% even without much effort, and with good communication, businesses report rates of over 80%.
For your customers, it's simply more convenient: they book when it suits them, even in the evenings or on weekends, without having to wait for your opening hours or coordinate by phone and email.
In practice, online booking is well received by customers and is used reliably. You set the rules precisely: which services can be booked, when, and how long each step takes. During booking, your customers see everything important: service, duration, and price. And thanks to reminders via email (or SMS if desired), hardly anyone forgets their appointment anymore, and your cancellation rate drops noticeably.
Would you prefer to get to know new customers in person first? Then simply invite only existing customers to online booking. You can also request specific customer data to reach new customers in advance via email or phone. And if you like, you can have customers confirm your terms and conditions during booking, including a note that a portion of the price may be due for very short-notice cancellations.
Your customers book wherever they prefer: on your website, via Google (Reserve with Google), or directly on Instagram. You decide which appointments, services, prices, and times are offered. The result: satisfied customers, better utilization, and fewer phone calls during work. This gives you more time for the person sitting in front of you.
Yes! With Belbo, you keep track of all locations, whether it's two or twenty. Once logged in, you can switch between your branches with a single click without having to log in again each time.
You decide exactly who can do what: Your employees can book appointments for colleagues at other locations, or you can deliberately restrict access to their own branch. Through the rights system, you define for each person which locations and areas they can view and edit.
For evaluation, both options are possible: You can look at a single location in detail or get a comprehensive overview of all branches, capacity utilization, sales, and statistics with just a few clicks. This way you can quickly see what's running smoothly and where you need to make adjustments.
In principle, Belbo is suitable for everyone who works with customer appointments. This includes hairdressers and personal trainers as well as cosmetics, EMS and fitness studios and physiotherapy.
Because we develop Belbo together with our customers, a lot of flexibility has emerged over the years. For the most diverse processes, there are suitable settings, often created because a business needed them. Our customer base is correspondingly diverse: from hairdressers to spas and fitness studios to dog salons.
We are convinced of our software and repeatedly experience that businesses quickly don't want to miss Belbo in their daily operations. That's why we don't lock you in: You can cancel at any time with 2 weeks' notice to the end of the month.
You only need an internet connection and a device of your choice, whether it's a computer, laptop, tablet or smartphone. Belbo runs directly in your browser, with no installation required. On the go, you can optionally use our apps.
We've got you covered there too. In most cases, you can simply access your appointments via your mobile phone. And for a real emergency, there's our backup email service: it automatically sends you the appointments for the next day by email every night. If everything fails for you, you simply print it out and still start the day relaxed, you know who is coming when and for what, and you have the most important customer data with you.
Learn more about the setup and suitable devices in our manual.
Yes. For businesses in Germany, Belbo supports a certified Cloud-TSE. You can find more information on our TSE page.
Yes, you can test Belbo without obligation and free of charge. Simply set up your personal test access and get to know the calendar at your own pace before you decide. There are no costs during the trial phase, and if Belbo isn't for you afterwards, you don't have to do anything else.
Here you can access your free trial access.
Yes, Belbo is designed to meet GDPR requirements. We carefully protect your data and that of your customers in accordance with the law. And we support you with useful technical features to fulfill your own obligations, such as providing information to customers or when customers want to view or delete their data.
You can find all the details in our detailed GDPR FAQ.
Yes. When you switch to Belbo, you can conveniently transfer your existing customer data as well as appointments, services and prices via CSV or Excel import. This means you don't have to manually recreate anything and can continue working directly with your complete customer base.
If you need support during the transition, just get in touch with us.
Yes, and support is always included with us, at no extra cost. Our service is one of the points that our customers praise most frequently: a real team that knows Belbo and the industry and is happy to help you. The fastest way to reach us is via chat directly from within Belbo, as well as by email at info@belbo.com or by phone at 030 5770 9641 (in Germany at local rates).
Yes. Belbo can be connected to other systems in several ways: Through our Zapier integration, you can link Belbo to over 8,500 other programs without programming knowledge, for example WhatsApp or your CRM. In addition, there is synchronization with Google Calendar and a DATEV export for your tax office. For individual integrations, our API is also available to you.
Yes. You connect a payment terminal directly to your Belbo till: The payment amount is automatically transferred to the device, so you don't have to enter anything twice. This reduces errors at the checkout and speeds up the process.
For ZVT-based payment terminals you need the Belbo Satellite. Alternatively, you can integrate the SumUp Solo directly, no Satellite is required for that. Tip input at the terminal and a payment terminal history to reconcile your payments are also included.
When it comes to hardware, you have free choice with us: You are not tied to a specific device or a fixed payment provider and can choose the terms that work best for you. We're happy to clarify with you which terminal can be technically integrated seamlessly.
Belbo combines calendar, online booking, cash register with certified TSE and customer management in one system. Three things set us apart: We don't charge commissions on online bookings, you can cancel monthly instead of being tied to long contracts, and we're owner-operated from Berlin, developed together with the industry. Our servers are located in Germany and France.
Yes. An important difference is the pricing model: With Belbo, you pay a fixed monthly fee, not a commission per booked appointment. Marketplace platforms, on the other hand, often take a cut of every online booking, especially for new customers. With Belbo, you still gain new customers, for example through Reserve with Google, where people can book you directly from Google search. And without commission. Your customer base belongs to you, and what gets booked through Belbo costs you no additional fees.
Yes, the switch is straightforward. You can transfer your existing customer data, appointments, services, and prices via CSV or Excel import. If you wish, we actively support you during the migration. Just get in touch, and we'll look together at how to make your transition as smooth as possible. We have plenty of experience with this.
Yes, Belbo is cancellable on a monthly basis, with a two-week notice period at the end of the month. So you're not taking any risk and you're not committing for years. Many providers work with contract terms of 12 or 24 months, but with us you decide anew each month.
Yes. With Belbo, there are no commissions on online bookings and no surcharges per new customer. You pay a fixed monthly price, regardless of how many appointments come in through the online booking system.
Yes. With Reserve with Google, you'll be found directly in Google Search and Google Maps. People searching for an appointment near you can book directly with you without any detours. You don't pay any commission or referral fees. New customers belong directly to you, along with their data for reminders, marketing, and retention.
Yes, it all started with hair salons for Belbo, the software has grown with the industry. Particularly practical: you can manage multi-stage processes like coloring with exposure times and distribute individual work steps specifically to assistants or apprentices, so work can continue in parallel. This way you optimize your capacity utilization. Multi-column calendar, intelligent online booking, customer file and integrated cash register are of course included
Yes. For cosmetics and medical beauty, Belbo offers features that are precisely tailored to these treatments: With digital intake forms, you gather all important information before treatment, such as skin condition or allergies, and document them cleanly in the customer file. You also schedule treatments with exact durations including preparation and aftercare times. For medical beauty, package management is added: treatments spanning multiple sessions are managed as a package or subscription directly in the system. Online booking and the integrated cash register with certified TSE are included everywhere.
Yes, foot care and podology practices work with Belbo. Especially with recurring treatments, the customer file with complete treatment history helps – you can see at a glance what was done at the last appointment. You set up recurring appointments for regular customers in one step, and the legally compliant till with TSE is directly integrated.
Yes, Belbo is used in businesses with multiple locations, from small branch networks to large chains. Cross-location reporting, a granular rights system, and quick switching between branches keep it organized even for larger teams. We explain how managing multiple locations works in detail in the question "Can I combine multiple locations into one calendar?".
Yes. If you work alone or in a small team, Belbo primarily takes phone work off your hands: your customers book online around the clock, even when you're with a customer. You start lean with the calendar from €19.90 net per month and simply add modules like the cash register when you need them. This way you never pay for more than you use. And as your business grows, Belbo grows with you.
Yes. As of July 31, 2025, every electronic cash register must be registered once with the tax office (according to §146a AO). With Belbo you have a choice: You can complete the cash register registration directly via Belbo, we handle it for a one-time fee of €39.00, including later changes and updates. Or you can have it done through your tax office, then we provide you with the necessary data (cash register serial number, BSI certification) from the TSE module.
You can find a step-by-step guide in our manual.
For businesses in Germany: Yes. The Belbo register is GoBD-compliant and meets the requirements of the Cash Register Security Ordinance (KassenSichV). Every cash register transaction is secured via a certified TSE (technical security device) and logged in a tamper-proof manner. In the event of a tax audit, you provide the tax office with all data organized and in the required format; the DATEV interface handles the export for your tax advisor.
Yes, through specialized partners. There are AI phone solutions that can be connected to Belbo via interface: they independently answer calls, recognize requests such as bookings, rescheduling or cancellations and synchronize everything in real-time with your Belbo calendar. This way no calls are lost while you're with customers, and your customers get an immediate response even outside opening hours. Get in touch with us and we'll tell you which partners currently offer this.
Get in touch with us if you have any questions or would like to take a closer look at Belbo.
